Terms & Conditions

Initial Payment, Fees and Cancellation Charges

A booking fee of £50 is required to book our services. This can be paid automatically through our online booking system, or your event date can be reserved for 24 hours over the phone until we receive payment by cheque or BACS. The booking fee you pay to secure your event is non-refundable after booking, and reflects the work we put into events prior to attending, and the bookings we will have missed be securing your date for you.

Cancelation and Your Rights to Cancel

All cancellations must be made in writing by emailing us or via post. Your booking fee is non-refundable after booking with us. Should you wish to cancel your booking 180 days before your event date there is no further payment to make. Any cancelations within 180 days of the event date then the following cancelation charges apply:

Cancelations made between 180 – 120 days of your booking requires a 10% cancelation fee of your total booking.

Cancelations made between 119 – 90 days of your booking requires a 20% cancelation fee of your total booking.

Cancelations made between 89 – 60 days of your booking requires a 35% cancelation fee of your total booking.

Cancelations made between 59 – 45 days of your booking requires a 50% cancelation fee of your total booking.

Cancelations made between 44 – 31 days of your booking requires a 75% cancelation fee of your total booking.

Cancelations made between 30 – 0 days of your booking requires a 100% cancelation fee of your total booking.

Please remember the above cancelation fee is on top of your booking fee paid.

Full Payment

Full payment is required at least 14 days before your event. An invoice will be generated and e-mailed to you, or you can post a cheque for the final amount, please make sure we have cleared funds within 14 days.

Venue, Access and Location

It is your responsibility to ensure you have provided the venues contact information, address, name, and postcode for our attendants to find you. We also require that the venue allows reasonable access for loading, and suitable parking once the equipment has been unloaded. If parking for loading is restricted you will be liable for any fines that occur as a result and or time used seeking a suitable location. We cannot be held responsible for any errors or delays resulting from incorrect or missing address details.

Oval Photobooth and Magic Mirror Dimensions

The photobooths have the following dimensions, 110cm W x 200cm L x 205 cm H, when installed. An extra 30 cm is required in height during construction and an area of 200cm x 400cm.

Dancefloor Rules

If you are booking a dancefloor with us you must allow enough space for the dancefloor to be set up. If you are booking a 12ft x12ft dancefloor for example you must allow at least 13ft x 13ft space, this is to allow space for the edging of the dancefloor. 16ft x 16ft would require 17ft x 17ft space. If you do not allow us enough room we will set up the largest size possible with the panels we have available. No refunds will be given if this is the case.

The floor must be completely level for our dancefloor to sit on top. If it isn’t we are not able to set up the dancefloor, if this does happen no refunds will be given.

No tables or chairs must be placed on the dancefloor, as this can damage the floor. Any damages would need to be paid for.

You must not allow any guests to have drinks on the dancefloor, as any spillages would make the dancefloor slippery and could damage the electrics in the floor. We accept no liability for any injury caused.

All equipment must be set up inside in a dry place. The equipment is your responsibility while on hire to you. The cost of replacing our equipment is listed below.

360 Photobooth

We require a space of 5 Meters x 5 Meters to set this product up. We cannot just squeeze in a corner, as the 360 Photobooth has moving parts we need to create a safe area, We will bring barriers to create this safe area. If there is not enough space for us to set up we will not be able to set up and no refund will be made.

If we believe a guest is too drunk to get onto the 360 photobooth we will refuse that guest entry. Our attendant decision is final. Should we feel there is a risk of anyone getting hurt and guests are not listening to the attended we will close the 360 photobooth until the matter is resolved, if the matter cannot be resolved we will pack up with no refund made.

It is important that guests do not jump or make too many movements on the 360 photobooth, we will explain this to every guest before they take part in the activity. Again if we feel that guests are not able to listen to these instructions we will refuse entry to that guest. Our attendant decision is final. We will try to resolve any issues with you directly on the night and only as a last resort we will close the 360 photobooth if we feel any of our equipment is of risk of getting damaged or if any guests is of risk of hurting themselves.

Selfie Pods / Selfie Post Boxes

These products Rustic are an all-digital service where guests can get the photo sent to their phone by SMS or email. This is sent via venue WIFI, should the venue not have WIFI or the WIFI is slow then the photos will sit in a queue until we collect the pod, therefore there maybe a delay in your guests receiving their photo, we cannot be held responsible for this. If you have chosen to add a printer onto your booking, this is left unattended with a full tray of paper and enough Ink for 400 photos. Once 400 photos have been printed then no prints will be given. In the unlikely event that the printer fails there is a support number on the printer to call, this is 01792 805021, we will help the caller to fix this issue if we cannot fix this over the phone then we will attend your event, our call out time is to leave our unit within 60 minuets of your call, please be aware if your venue is 1 hour drive away then it can be up to two hours before we get to you, but photos can still be taken and the printer will catch up when we fix it.. You must notify us of any issues in order to attempt to fix the problem. If you do not notify us then we cannot issue refunds. If this printer fails due to mis-use by you or your guests there will be a call out charge of £100 + VAT, if it is due to a fault with our equipment there will be no charge.

In the extremely unlikely event that we are unable to fix the printer or replace we will refund for any time not used. For example, if you added the printer on for £120 and the printer failed half way through the hire time then we will refund £60 of the £120. This does not apply if you have printed the 400 copies allocated to your event. Please be aware that if the printer fails your guests will still be able to use it but as digital only.

Events beyond our Control

JD Entertainments cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to, severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to the refunding all of monies paid.

In order to get a good quality photo in a photobooth the guest is supposed to stand still, should the guest move in anyway during the photo being taken then the photo will become blurry. Even though every effort will be made to insure a good quality photo we cannot be held responsible for this.

Our photobooths run with a PC and on some occasions we have issues where we need to restart the PC, any downtime during the event because of a software issue will be added onto the end of the hire.

On the very rare occasion that we have a problem with any of our equipment and have to end the hire early you will be refunded based on the time used, for example if you hire the 3 hour photobooth for £450 and we have to end due to a fault after 2 hours we will refund you one third of the hire amount in this case it would be £150.

Set-up of Services

We will arrive to set up approximately 60 minutes before the hire period is due to commence. (90 minutes if you have booked multiple services) If you require anything to be set up earlier an idle time charge applies.

It is your responsibility to ensure that the venue has agreed for us to be in attendance at their venue and at the agreed time. This also includes ensuring that there is access to enter the venue and enough space with a power socket within 2 metres of where the services are to be. If there is insufficient space for us to set up you will still be charged the full hire amount.

It is your responsibility to inform us of any circumstances that may make setting up take longer, these may include but are not exhaustive to; going upstairs, a long distance from unloading area to set-up area, restricted access. If we are not aware of these and the set-up takes longer than normal your hire period may be intruded into. A Charge of £150 is required if we are required to carry a dancefloor or magic mirror photobooth upstairs. Please notify us before the event to arrange payment of this.

If you have booked our light up numbers or letters these cannot be left outside. They cannot get wet at any point, you are responsible for them while on hire and any damages will be charged at a minimum charge of £250 per letter/number or £600 per letter if a replacement is needed. All prices exclude VAT.

Hire Period

The hire period will be for a set period, typically three hours for our photobooths, but as specified in the booking form and as agreed by both parties before. Any set up times/ pack down times are not included in your run time. Use will commence at the agreed time and finish at the agreed time in the booking form unless due to technical difficulties on our behalf, when we provide the service for the set period once rectified.

Our price quoted includes delivery and collection once to your venue, should you require an early set up or drop off of anything you maybe required to pay an additional fuel charge. Please contact us for more information.

If your event simply starts late or runs late, our period of hire will still be for the agreed period and times unless we agree to provide additional hours as per our additions.

No Liability is accepted for:

Loss of or damage to property belonging to or travelling with the members of any group. For example watches, jewellery, cameras or clothing.
Personal injury or death of any participants however caused unless by proven negligence of JD Entertainments.

Termination of Hire

JD Entertainments will not tolerate any abuse or threatening behaviour to our employees. If this occurs JD Entertainments retain the right to terminate the hire, with no refund payable for hire time that has been cut short. We are providing a service to you, our staff should be treated with the respect they deserve. The police will be called should any of our staff be threatened.

JD Entertainments also retain the right to terminate a hire if they feel that any equipment or property belonging to JD Entertainments is in danger of being damaged or has been damaged due to unruly behaviour from you. We also reserve the right to refuse guests to participate in the activities if we feel they are too unruly.

In any instances where we feel there is a need to terminate the hire we will attempt to speak with you or the hosting venue first, if possible to try to resolve the matter before termination.

You will be fully responsible for any damages caused by you or any other attendees at the event To our equipment howsoever caused, with the sole exclusion of JD Entertainments staff.

In the event of any damages caused by those present to property or equipment in use by JD Entertainments, you will be charged the full replacement cost and are liable to cost involved in termination of future events due to sourcing replacements.

Any damages must be reported to a member of JD Entertainments staff immediately. You are responsible for all items while on hire to you. Should any equipment get lost or damaged you will be responsible for the following costs:

Selfie Pod/Rustic Selfie Pod: £1,900

360 Photobooth: £6,000

Photobooth: £6,000

Magic Mirror: £6,000

Light Up Letters/Numbers: If they can be repaired: £250 per letter/number. If it cannot be repaired and needs to be replaced £600 Per Letter/Number.

12ft dancefloor £4,000

16ft dancefloor: £8,000

Uplighters: £450 each

Audio Guest Book: £750

Neon Sign: £300

Any Damage to Sound hire Equipment will be charged depending on the damaged caused, For Example, A Broken Mic £500 A Blown Speaker £800.

All prices Exclude VAT .